Cervalis has created a privacy statement to demonstrate our firm commitment to
privacy and protection of all persons who visit Cervalis websites. Cervalis is committed
to safeguarding and protecting your privacy and adheres to industry best practice
privacy standards with respect to the data collection on our web site.
This statement sets forth our information gathering and dissemination practices for
the www.cervalis.com, and mycervalis.com websites. Because protecting your privacy is
important to Cervalis, we operate our web sites under the following guidelines to
safeguard your personally identifiable information.
Cervalis has certified its privacy practices as consistent with the U.S. Department
of Commerce's Safe Harbor Principles listed below:
- Notice
- Choice
- Onward Transfer
- Access
- Security
- Data Integrity
- Enforcement
The European Commission recognizes the Safe Harbor Principles as a framework that provides
adequate protection for personally identifiable information sent to Safe Harbor certified
companies from Europe. More information about the U.S. Department of Commerce Safe Harbor
Principles can be found at Safe Harbor
For purposes of this policy, the term "visitor" includes visitors to our sites who are not
yet customers as well as those who do become customers.
Notice
Cervalis websites use forms that our visitors can use to request information about products
and services. From these forms, we collect the following visitor information:
- Visitor's contact information - We use visitor information to send information about our
company to visitors and to get in touch with them when necessary. We also use the information
we collect to improve the content of our Websites and as training aides for our employees.
- IP addresses - We use the visitors' network addresses to help diagnose problems with
our servers, and to administer our websites.
- Cookies - Visitors accessing this web site may be offered a "cookie", which can be described
as small pieces of information that a website can store in a designated file on a user’s computer for various reasons.
The use of cookies enables Cervalis to analyze site traffic patterns.
In serving its customers, Cervalis acquires, stores and transmits customer information that may be
regarded as private or sensitive. To establish service, customers provide Cervalis with information such as:
- Customer’s name
- Address
- Telephone number
In the normal course of providing service, Cervalis creates and maintains:
- The customer’s account status and designated customer contacts
- List of purchased services
- Customer logs
Additionally, Cervalis may store customer’s electronic mail and other communications as a necessary record
to the transmission and delivery of those communications.
Choice
Cervalis provides visitors with a choice to participate in its data collection activities by submitting a web
form for additional information on products and services. A web site visitor may simply elect not to submit
the form. Data submitted to Cervalis will be used expressly for the purpose of communicating back to the customer
additional information regarding Cervalis’ products and services.
Onward Transfer
Information gathered through Cervalis web site forms are for internal use only and we will not authorize the
release of this information to anyone outside Cervalis unless required by law or judicial action.
Cervalis will not disclose its customers’ personal and account information unless Cervalis has reason to believe that
disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may
be causing harm or interfering with the rights or property of Cervalis, its customers, or others.
If Cervalis becomes involved in a merger, acquisition , or any form of sale of some or all of its assets, personal
information may be provided to the entities and advisors involved in such sale subject to a confidentiality agreement,
and we will provide notice before any personal information is finally transferred as part of such merger, acquisition
or sale and becomes subject to a different privacy notice.
Access
Cervalis provides web site visitors with the opportunity to review, modify, and request removal of any personally
identifiable information that a web site visitor may have provided by contacting Cervalis via email at abuse@cervalis.com.
Security
Cervalis has appropriate physical, electronic and managerial procedures in place to prevent the loss, misuse and alteration
of protected information. Cervalis will protect the confidentiality of its customers’ information, account information,
and personal communications to the fullest extent possible and consistent within the law and the legitimate business
interests of Cervalis.
Data Integrity
Cervalis takes reasonable steps to ensure that data is reliable for its intended use, accurate, complete, and current. Data
submitted via web forms is used to contact the prospective customer to communicate additional information regarding Cervalis’
products and services. The communication back to the prospect may be in the form of an email response or telephone call.
Enforcement
In order to ensure compliance with the safe harbor principles, there must be readily available and affordable independent recourse mechanisms
so that each individual's complaints and disputes can be investigated and resolved. Cervalis will investigate and attempt to resolve complaints
and disputes regarding use and disclosure of Personal Information originating from the European Union in accordance with the principles
contained in this Privacy Policy. For unresolved complaints, Cervalis has agreed to binding arbitration pursuant to the commercial arbitration
rules of the American Arbitration Association as well as the Safe Harbor Enforcement Principle. The exclusive location for such arbitration shall be
Hartford, Connecticut, United States of America.
Incident Reporting
Any complaints regarding violations of this Policy should be directed to abuse@cervalis.com.
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